The Silent Partner

Livin’ in an E-commerce Paradise

The Silent Partner

Marawa’s a multiple world record holder. The embodiment of strength and fierce determination. The type of woman who could (and did) skate circles around her competition. Her e-commerce lifestyle brand includes activewear and accessories built on eco-sustainability, diversity, and affordability. A triple whammy of awesome, with the sales and quality to prove it. 

But the work had crept up on her. The more successful she became, the more recognition she received, the more time she had to give to keep everything rolling. Merchandising had become a full-time job, one outside her bandwidth and her passion. 

Even a good merch set-up with serious sales can be a problem. Managers and creators often hit a tipping point without realizing it, when they get so bogged down by the retail component that they lose the time for anything else, including being artists. 

The easy solution? Shopify. Slap a template on that shiz and call it a day. Half-assed monotony as far as the eye can see. 

I mean, it works. And by works we mean, it’s a cookie-cutter version for plug-and-play sort of people who don’t care much about quality or sustainability or art. Which, if you hadn’t gathered, is the opposite of Marawa and everything she does. In fact, it’s the polar opposite of the premise of our existence and the basis of great merch.

Her ask? Write the code to support my imagination. Build a store to embody my dreams. Clear the way for me to be the face of the company while still growing as a person, a mom, a wife, a friend, an artist. Give me the best of both worlds.

Every square inch of her website was hand coded by our team. All custom. And while Marawa still sources the gear and holds the reins, we do the grunt work: warehousing, quality control, finishing, folding, bagging, fulfillment, inventory, online presence, and marketing support. Our quality control is persnickety but simple: one high standard of “on time, not effed up.” We didn’t realize how unique our approach is until we started standing out among the horror stories. But we’re not bottom-line kind of people and we never will be. 

Through e-commerce work with people like Marawa, we determined that anything more than 3 hours a week spent on merchandising, reconciliation, inventory, etc., is wasted. And most artists and managers are giving double, triple, or more than that. 

No matter how much money you make through merch, you can’t buy back time. What does it profit a person to gain the royalties but lose their soul? Our management fee is a pittance for a world of gains.

Marawa’s deep investment in her brand is the sort of thing we couldn’t help but get behind. This job was our jam, but the artist type was new. We weren’t the makers of anything concrete here. And, in a manner of speaking, neither was she. But we still see the music in it. 

Because music is expression. Music is the soul in sound and color and light and joy. Music is sharing passion. And all the merch is a stage. 

She provides the inspiration, and we deliver the execution. We’re the 5-inch heels under her sparkly skates and the air in her hula hoops. 

By sheer coincidence, Marawa’s brand is called Paradise. That’s fully managed merch: a special type of nirvana.